(GDPR & Dutch AVG Compliant)

Last updated: 11/02/2026

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Wanderdog is committed to protecting your privacy and handling your personal data with care, transparency and integrity.

 

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with:

    •    The General Data Protection Regulation (EU) 2016/679 (“GDPR”)

    •    The Dutch General Data Protection Regulation Implementation Act (Uitvoeringswet AVG – UAVG)

 

Wanderdog acts as the Data Controller for the personal data described in this policy.

 

For any privacy-related enquiries, please contact:

📧 enquiries@wanderdog.co.uk

 

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1. Personal Data We Collect

 

We collect only the information necessary to provide our services safely and professionally.

 

1.1 Identification & Contact Information

    •    Full name

    •    Address

    •    Telephone number

    •    Email address

 

1.2 Service-Related Information

    •    Dog behavioural history

    •    Dog medical information relevant to training, walking or boarding

    •    Veterinary contact details

    •    Emergency contact details

    •    Video footage or photographs submitted for behavioural assessment

    •    Service contracts and intake forms

 

1.3 Financial Information

    •    Invoice details

    •    Payment history

    •    VAT information (where applicable)

 

1.4 Technical Data

 

When you visit our website, certain data may be collected automatically, including:

    •    IP address

    •    Browser type and device information

    •    Pages visited and time spent

    •    Interaction data

 

This information may be collected through Wix analytics tools and cookies (see Section 9).

 

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2. Lawful Basis for Processing

 

We process your personal data under the following lawful bases (Article 6 GDPR):

    •    Contractual necessity – to provide services you have requested

    •    Legal obligation – to comply with Dutch tax and accounting requirements

    •    Legitimate interest – to ensure safety, maintain records and improve services

    •    Consent – for marketing communications or sharing information with third parties (such as veterinary professionals)

 

You may withdraw consent at any time.

 

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3. Purpose of Data Processing

 

Your personal data is processed solely for legitimate business purposes, including:

    •    Delivering dog training, behavioural consultations, walking and boarding services

    •    Ensuring safety and appropriate care

    •    Communicating regarding bookings and service updates

    •    Creating and maintaining invoices in accordance with Dutch tax law

    •    Improving our website and services

    •    Sending marketing communications (only where consent has been given)

 

Wanderdog does not sell personal data to third parties.

 

We do not use automated decision-making or profiling.

 

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4. Data Storage & Third-Party Processors

 

4.1 Wix

 

Our website is hosted on the Wix.com platform. Wix provides the infrastructure for:

    •    Website hosting

    •    Contact and intake forms

    •    Client communication

    •    Data storage

 

Your data may be stored through Wix’s secure servers and databases. Wix processes personal data in accordance with GDPR and provides appropriate safeguards for international data transfers where applicable.

 

Wix acts as a Data Processor on our behalf.

 

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4.2 Tellow (Dutch Accounting Software)

 

For invoicing and financial administration, Wanderdog uses Tellow, a Dutch accounting platform.

 

Tellow processes personal data necessary for:

    •    Creating invoices

    •    Maintaining financial records

    •    Complying with Dutch tax obligations

 

Tellow acts as a Data Processor and operates in compliance with GDPR.

 

Financial data is retained for 7 years, as required by Dutch tax legislation (Belastingdienst regulations).

 

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4.3 Other Sharing

 

Personal data will only be shared:

    •    With veterinary professionals, where consent has been provided

    •    With referral professionals, where consent has been provided

    •    With legal authorities where required by law

 

We do not share personal data for third-party marketing purposes.

 

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5. Data Retention

 

We retain personal data only for as long as necessary:

    •    Financial records: 7 years (Dutch tax requirement)

    •    Client service records: up to 5 years after the last service, unless deletion is requested and legally permissible

    •    Marketing data: until consent is withdrawn

 

After retention periods expire, data will be securely deleted or anonymised.

 

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6. Data Security

 

Wanderdog implements appropriate technical and organisational measures to protect personal data, including:

    •    Secure password-protected systems

    •    Controlled access to data

    •    Secure storage of physical documents

    •    Encrypted platforms where available

 

While no system can guarantee absolute security, reasonable safeguards are in place to protect your data.

 

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7. Your Rights Under GDPR

 

Under GDPR, you have the following rights:

    •    Right of access to your personal data

    •    Right to rectification of inaccurate data

    •    Right to erasure (where legally permissible)

    •    Right to restriction of processing

    •    Right to data portability

    •    Right to object to processing

    •    Right to withdraw consent at any time (where applicable)

 

Requests can be made by contacting:

📧 enquiries@wanderdog.co.uk

 

We will respond within one month, as required by GDPR.

 

If you believe your data has been handled improperly, you have the right to lodge a complaint with:

 

Autoriteit Persoonsgegevens

https://autoriteitpersoonsgegevens.nl

 

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8. Marketing Communications

 

Marketing emails are only sent where:

    •    You have actively opted in, or

    •    You are an existing client receiving information about similar services (in line with Dutch ePrivacy rules)

 

You may unsubscribe at any time via the link provided in emails or by contacting us directly.

 

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9. Cookies & Website Analytics

 

Our website uses cookies and similar technologies via Wix to:

    •    Improve user experience

    •    Analyse website traffic

    •    Monitor performance

 

Where legally required, you will be asked to provide consent for non-essential cookies via a cookie banner.

 

You may adjust your cookie preferences at any time.

 

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10. Children’s Data

 

Wanderdog services are intended for individuals aged 18 years or over. We do not knowingly collect personal data from minors without parental or guardian consent.

 

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11. Changes to This Policy

 

We reserve the right to amend this Privacy Policy at any time.

 

Material changes will be clearly communicated on our website.

 

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12. Contact Details

 

Wanderdog

📧 enquiries@wanderdog.co.uk